Here you will find the most common questions and answers.
How do I book?
Choose your country and the number of hours you want to surf for. Put it in the shopping cart. Then click on the shopping cart and proceed to the checkout and enter the necessary information. After the payment process has been verified, you will receive a link or barcode by email. When you stand in front of the box, scan the barcode on the camera on the side of the box. The door pops open with one click and you can take out your board.
You can use your QR code to open your compartment at any time and then close it when the rental process is completed. If you put all the items back in the compartment and close the door, the rental process will be completed.
You can also save the QR code for future rentals or pack it watertight and use it for later loan transactions.
Where and for how long can I use my time credit?
You can use your credit for all the stations in the chosen country for 1 year.
Can I use my credit at multiple stations?
Yes, you can use your credit at all the stations in the same country.
What happens during bad weather?
You can use your credit whenever and wherever you want. Decide there and then wether you want to surf and how long for. The prerequisite it is of course an available board at the station and permissible weather conditions.
What happens if the SUP breaks?
No problem. If something breaks on your board, send us an email with a photo to info@supana.org or to the WhatsApp no. on the station information board so that we can fix the board as soon as possible.
What happens if I notice that the board is broken when I rent it?
No problem. Send us an email or a message to the WhatsApp number on the station information board with a photo. Close the compartment and wait a moment for us to send you a message and then scan the QR code again.
How long are the stations open for?
The stations are usually open from sunrise to sunset. Exceptions are, for example, severe weather events.
What do I do if the board is low on air when I open the compartment?
Normally our boards are serviced regularly, but if there is not enough air in the SUP, please inform us via an email to info@supana.org or WhatsApp (outside on the station information board). Close the compartment and wait a moment for us to send you a message and then scan the QR code again.
Alternatively, if available, you can contact the station operator on site and have the SUP inflated.
What if I can’t open the compartment?
Send us an email to info@supana.org or via WhatsApp (outside the station or to the station operator). Wait a moment for us to send you a message and then scan the QR code again.
Where can I find my link/QR code to open the compartment?
You can find your link/QR code in your booking confirmation which you received by email, or in your bookings on our website under “My Account”.
Do I need an APP to rent a SUP?
No, you can book a SUP directly on our website or from home. The website is optimised for mobile phones and looks like an APP interface. There is also an APP in the App Store.urself.